Return Policy

Guarantee 100% satisfaction and reliability are guaranteed to order from here

We want you to be completely satisfied with your online purchase. Should you need to return an item, we will refund you with the merchandise price.Please review the complete details of our return policy below to determine if any special conditions apply.

Conditions for Return and Credit:

  1. Returned merchandise must be in original condition - unworn, unwashed, unaltered, and undamaged. If the product is defective, please provide a detailed explanation in the return package.
  2. Returns will not be accepted if you have received your wedding dress beyond seven days.

Obtaining an RMA Number

If for any reason you are not satisfied with your purchase, please contact us to request a Return Merchandise Authorization Number (RMA#). Your RMA confirmation will include the address where you should ship your return.The customized merchandise is totally produced according to your special requirements, and we will provide a lot of gifts for free, such as earrings, necklace, crown, veil, gloves, etc. Thus, we do not accept the return application for customized merchandise. But you can exchange it or require amend it, and the service is free.

Order cancellation

All dresses ordered from us can be cancelled within 12 hours free of charge without noticing us. However, after 12 hours the Bank will charge us 10% handling fee for handling credit card refund. And we need to prepay a deposit to our supplier, so we need to charge you a cancellation fee equals to 10% to 30% of the item price. We thank you in advance for your understanding.